Return Policy and Refund Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unworn, with tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.

Returns are accepted by mail only. Customers are responsible for arranging and paying for return shipping. We do not charge restocking fees.

To request a return, contact us at shopoulala.com@gmail.com. If your return is accepted, we will provide the return address and instructions explaining how and where to send your package. Items returned without first requesting authorization will not be accepted.

Damages and order issues

Please inspect your order when it arrives. Contact us immediately if your item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

If the return is required because the item arrived damaged, defective, or incorrect, ShopOulala will cover the return-shipping cost.

Exceptions and non-returnable items

We cannot accept returns for:

  • Perishable goods

  • Custom or personalized products

  • Personal-care products that have been opened, used, or have a broken hygiene seal

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Items specifically marked as final sale

Contact us at shopoulala.com@gmail.com if you have questions about whether your item is eligible for a return.

Exchanges

The fastest way to receive a different item is to return your original item. Once the return is accepted, you can place a separate order for the replacement item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason and without providing justification. The item must be unused or unworn, with tags attached and in its original packaging. You must also provide your receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be processed to your original payment method within five business days. Your bank or credit-card provider may require additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved, contact us at shopoulala.com@gmail.com.