Shipping Policy

Shipping Policy

Last updated: August 27, 2026

Thank you for shopping at ShopOulala. This Shipping Policy explains how we process, ship, and deliver orders placed through shopoulala.com.

1. Where We Ship

ShopOulala offers free international shipping. Shipping availability for your country or region will be confirmed at checkout. If your location is not available during checkout, we are currently unable to ship there.

2. Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Business days do not include weekends or public holidays.

During periods of high order volume, processing may take an additional one or two business days. If a significant delay affects your order, we will contact you using the email address or other contact information provided at checkout.

3. Estimated Delivery Times

After your order has shipped, estimated delivery is 7–12 business days.

The total estimated time from placing your order to delivery is 8–14 business days, including processing and shipping.

Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, severe weather, peak-season volume, or other events outside our reasonable control may affect delivery times.

4. Shipping Rates

Standard shipping is free on all orders. Any optional expedited or alternative shipping method, if available, will be displayed with its price at checkout.

5. Order Tracking

When your order ships, you will receive a shipping-confirmation email containing a tracking number or tracking link. Please allow 24–48 hours for the carrier's tracking system to update.

6. Customs, Duties, and Taxes

Orders shipped outside the United States may be subject to import duties, taxes, or customs fees charged by the destination country. Unless checkout specifically states that these charges are included, they are the customer's responsibility and are not included in the product price. Customs requirements and fees vary by country.

7. Split Shipments

Items from the same order may be shipped separately and arrive in different packages or at different times. You will not be charged additional shipping fees because an order is split into multiple shipments.

8. Incorrect or Incomplete Addresses

Please review your shipping address carefully before submitting your order. If you notice an error, contact us immediately at shopoulala.com@gmail.com.

We will try to update the address if the order has not yet been processed or shipped, but changes cannot be guaranteed. Once a package has shipped, we may be unable to redirect it. If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

9. Lost, Missing, or Stolen Packages

If tracking shows your package as delivered but you cannot find it, please:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location and with household members or neighbors.

  3. Allow up to 48 hours, because carriers sometimes mark packages as delivered before they arrive.

  4. Contact the local carrier or delivery office for more information.

If the package is still missing, email shopoulala.com@gmail.com promptly with your order number and tracking information. We will help investigate the shipment with the carrier. Any available refund or replacement will depend on the circumstances of the shipment and applicable law.

10. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged or defective, or if you receive the wrong item, contact us promptly at shopoulala.com@gmail.com. Include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right. When the issue is our error or the item arrived damaged or defective, ShopOulala will cover any required return-shipping cost.

11. Shipping Delays

Occasional delays may occur because of carrier disruptions, customs processing, severe weather, peak-season demand, or other circumstances outside our reasonable control. We will provide available updates when a significant known delay affects your order.

12. Contact Us

If you have questions about your order or this Shipping Policy, contact us: